What payment methods do you accept?
We gladly accept paypal, visa, mastercard, and discover!
What are Asian sizes? How do I know my product will fit me?
Since our products are authentic, we have them imported from Japan and China. In those countries, their sizes are a little bit smaller than American ones. We have included a size chart on every single product page of ours to help you order the right size!
Can I change the color or size of my order once it has been placed? How long do I have before I can change my order?
If your item has yet to be shipped/it is not yet passed our 24 hour cancellation/change policy, we will most definitely try our best to change your color or size. If the item has already been shipped or is in post-processing, we will not be able to change the size or color of your item that you have ordered.
How long does shipping take?
Free Shipping in Canada & US. The current average wait time (+ or - 5 days due to Corona Virus) is 5 to 20 days for shipping and handling.
How long will we hear back from Mugen Apparel if we email you?
We respond to all inquiries within 24-48 hours! Please make sure to email us at firstname.lastname@example.org!
Do you have a phone number I can call?
We do not have a phone number for customer support at the time being, but we can be easily reached at our email email@example.comI received one of my products, but not all of them.
Your product may have been shipped in a different shipping batch or from different warehouses. This happens a lot if your order consisted of one of the more popular products. Don't worry, everything that you have ordered will be sent to you.